Goautodial supports a wide range of agents
1. Inbound agents: These agents handle incoming calls from customers, such as customer service inquiries, technical support requests, or sales inquiries.
2. Outbound agents: These agents make outgoing calls to customers, such as telemarketing or sales calls, appointment reminders, or follow-up calls.
3. Blended agents: These agents handle both inbound and outbound calls, depending on the call volume and customer demand.
4. Remote agents: Goautodial supports remote agents, who can work from anywhere with an internet connection. This provides greater flexibility for call center operations and can help reduce costs by eliminating the need for a physical call center location.
5. Multi-channel agents: Goautodial supports agents who can handle calls, emails, and chats from customers, providing a seamless omnichannel experience for customers.
6. Supervisors: Goautodial also supports supervisors, who can monitor and manage agent performance, track call metrics and KPIs, and make real-time adjustments to call routing and agent assignments.