Hosted FreePBX

Features of FreePBX

1. Call Management: FreePBX offers a variety of call management features, including call routing, call recording, call reporting, and call monitoring.

2. Auto Attendant: Auto Attendant (IVR) is a feature that allows callers to interact with an automated voice system to route their calls to the appropriate extension or department.

3. Conference Calling: FreePBX includes conference calling functionality, allowing multiple participants to join a call and collaborate remotely.

4. Voicemail: FreePBX includes voicemail functionality, allowing users to leave and receive voicemail messages.

5. Call Queues: Call Queues are a feature that allows incoming calls to be placed in a queue and routed to the next available agent or extension.

6. Call Transfer: FreePBX offers call transfer functionality, allowing users to transfer calls to another extension or outside line.

7. CRM Integration: FreePBX integrates with popular Customer Relationship Management (CRM) systems, such as Salesforce and Zoho CRM, to help agents access customer information and provide personalized service.

8. Multi-Channel Support: FreePBX supports multiple channels, including voice, email, and chat, enabling agents to handle customer interactions across multiple channels.

9. Extension Management: FreePBX offers an intuitive web-based interface for managing extensions, making it easy to add, edit, or delete extensions.

Advantages of using PBX software

1. Cost-Effective: PBX is an open-source software that is available for free, making it a cost-effective solution for businesses of all sizes.

2. Customizable: PBX is highly customizable, allowing you to tailor it to your specific business needs. You can add or remove features, modify call routing rules, and customize the user interface to suit your preferences.

3. Scalable: PBX is a scalable solution that can grow with your business. You can easily add more extensions, lines, and features as your business expands.

4. User-Friendly: PBX offers an intuitive web-based interface that is easy to use and navigate. You don't need any technical expertise to manage your PBX system with PBX.

5. Robust Feature Set: PBX offers a comprehensive set of features, including call management, auto attendant, conference calling, voicemail, call queues, call transfer, and CRM integration, among others.

6. Active Community: has a large and active community of developers and users who contribute to its development and provide support. This ensures that the software is constantly updated and improved.

7. Flexibility: PBX is a flexible solution that can be hosted on-premise or in the cloud, depending on your business needs.