Features of FreePBX
1. Call Management: FreePBX offers a variety of call management features, including call routing, call recording, call reporting, and call monitoring.
2. Auto Attendant: Auto Attendant (IVR) is a feature that allows callers to interact with an automated voice system to route their calls to the appropriate extension or department.
3. Conference Calling: FreePBX includes conference calling functionality, allowing multiple participants to join a call and collaborate remotely.
4. Voicemail: FreePBX includes voicemail functionality, allowing users to leave and receive voicemail messages.
5. Call Queues: Call Queues are a feature that allows incoming calls to be placed in a queue and routed to the next available agent or extension.
6. Call Transfer: FreePBX offers call transfer functionality, allowing users to transfer calls to another extension or outside line.
7. CRM Integration: FreePBX integrates with popular Customer Relationship Management (CRM) systems, such as Salesforce and Zoho CRM, to help agents access customer information and provide personalized service.
8. Multi-Channel Support: FreePBX supports multiple channels, including voice, email, and chat, enabling agents to handle customer interactions across multiple channels.
9. Extension Management: FreePBX offers an intuitive web-based interface for managing extensions, making it easy to add, edit, or delete extensions.